Refund Policy

Last Updated: February 15, 2025

At Tulandro, we are committed to providing high-quality educational workshops and ensuring participant satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our online workshop services.

1. General Refund Principles

We understand that circumstances may change after enrollment. Our refund policy is designed to be fair to both participants and Tulandro while maintaining the integrity of our educational programs.

2. Eligibility for Refunds

2.1 Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

Cancellation request submitted more than 14 days before the workshop start date
Workshop cancellation by Tulandro due to insufficient enrollment or unforeseen circumstances
Technical issues on our platform that prevent access to the workshop for more than 48 consecutive hours, provided the issue cannot be resolved
Duplicate payment or billing errors attributable to Tulandro

2.2 Partial Refund Eligibility

A partial refund of 50% may be available under these conditions:

Cancellation request submitted between 7 and 14 days before the workshop start date
Withdrawal from a multi-session workshop before 25% of sessions have been completed

2.3 No Refund Situations

Refunds will not be provided in the following circumstances:

Cancellation request submitted less than 7 days before the workshop start date
After the workshop has commenced and more than 25% of sessions have been completed
Failure to attend scheduled sessions without prior notification
Dissatisfaction with workshop content that was accurately described in promotional materials
Personal circumstances that prevent participation
Violation of our Terms of Service resulting in removal from the workshop

3. Refund Request Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

Send an email to [email protected] with the subject line "Refund Request"
Include your full name, registered email address, and workshop name
Provide your reason for requesting a refund
Include any relevant documentation supporting your request

3.2 Processing Timeline

We aim to process all refund requests according to the following timeline:

Action	Timeline
Initial review and response	Within 3 business days
Refund decision	Within 7 business days
Refund processing	Within 10 business days of approval
Refund appears in account	5-10 business days after processing (varies by payment provider)

4. Refund Methods

Approved refunds will be processed using the original payment method whenever possible. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

Refunds will be issued in the same currency as the original payment. Any currency conversion fees imposed by your financial institution are your responsibility.

5. Workshop Transfers and Credits

5.1 Workshop Transfers

As an alternative to a refund, you may request to transfer your enrollment to a different workshop of equal or lesser value, subject to availability. Transfer requests must be made at least 7 days before the original workshop start date.

5.2 Account Credits

In some cases, we may offer account credit as an alternative to a monetary refund. Account credits:

Are valid for 12 months from the date of issue
Can be applied to any future workshop enrollment
Are non-transferable and cannot be exchanged for cash
Will be forfeited if not used within the validity period

6. Special Circumstances

6.1 Medical or Emergency Situations

We understand that unexpected medical emergencies or serious personal circumstances may arise. In such cases, please contact us at [email protected] with relevant documentation. We will review each case individually and may offer exceptions to our standard refund policy at our discretion.

6.2 Group Enrollments

For group enrollments or corporate bookings, special refund terms may apply as outlined in your enrollment agreement. Please refer to your specific agreement or contact our support team for details.

7. Subscription Services

If you have subscribed to ongoing access or membership services:

You may cancel your subscription at any time
Cancellation will take effect at the end of the current billing period
No refunds will be provided for partial subscription periods
You will retain access to services until the end of the paid period

8. Digital Materials and Resources

Workshop fees include access to digital materials, recordings, and resources. Once these materials have been accessed or downloaded, refund eligibility may be affected. We consider materials "accessed" when:

Workshop recordings have been viewed
Downloadable resources have been downloaded
Interactive exercises have been completed
Course materials have been accessed more than three times

9. Technical Issues

If you experience technical difficulties accessing workshop content:

Contact our support team immediately at [email protected] or call +353 1 497 3390
Provide detailed information about the issue
Allow our team 48 hours to resolve the problem
If the issue cannot be resolved, you may be eligible for a refund or transfer

We are not responsible for technical issues arising from:

Your internet connection or equipment
Incompatible devices or outdated software
Third-party service interruptions beyond our control

10. Dispute Resolution

If you disagree with a refund decision:

Contact us at [email protected] with "Refund Dispute" in the subject line
Provide additional information or documentation supporting your request
Your case will be reviewed by a senior member of our team
You will receive a final decision within 10 business days

11. Promotional and Discounted Enrollments

Special terms may apply to workshops enrolled at promotional or discounted rates:

Refunds for promotional enrollments may be limited or excluded
Specific terms will be clearly communicated at the time of enrollment
Free trial or complimentary access is generally non-refundable

12. Changes to This Policy

Tulandro reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised.

Your continued enrollment in workshops after policy changes constitutes acceptance of the updated terms. Material changes affecting existing enrollments will be communicated via email.

13. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: [email protected]
Phone: +353 1 497 3390
Address: N26, Rathnaconeen, Co. Mayo, Ireland

This Refund Policy is part of our Terms of Service. By enrolling in Tulandro workshops, you acknowledge that you have read, understood, and agree to be bound by this policy.